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Frequently Asked Questions
What is yourCater™?
yourCater™ is a Home Cooked Food Delivery service, community catering among a network of homes, office food delivery, well-documented kitchens and a community of talented cooks.
What can a registered cook do on yourCater™?
A cook can list dishes for purchase & receive custom requests in their respective city and area.
How can a cook choose the dishes to sell or their menu?
You have 2 options to do this, you can choose from a list of 300+ products here (Products List) or you can upload a list of your own products with details such as name, description, pricing via product add on your dashboard on yourCater™. It just has to be tasty, healthy and hygienic.
What is a custom request?
Ideally, when a customer visits yourCater™ he or she goes ahead and follows simple steps:
Select a city, select delivery area, add products (listed by cooks in that area) to the cart, checkout and place the order.
Quite often users don’t find the product they are looking for, in such cases they can create a custom request. By creating a request, they actually share their taste, preferences, location and what they are actually looking for. Read more
How long does a cook have to prepare the order?
All orders on yourCater™ are pre-orders, most orders come with a 24hrs notice, some dishes that can be prepared quickly, will come with a 4hr notice. However its the cook’s choice to list products based on their preference.
Can I cook only on Weekdays / Weekends or select the days I want to cook?
All dishes listed by a cook on yourCater™ can be set available as “Pre order on Weekdays” / “Pre order on Weekends”. Currently we don’t have an option for cooks to select specific days they wish to cook on, however this feature will be added in the future.
How is the food packed, does yourCater™ supply packaging material / containers?
Cooks can choose to procure packaging material / containers from yourCater™ (Purchase Packaging Material) or procure it on their own. However, we do have a standard that needs to be considered and maintained. Please click here to check the specifications. Please note that foil / paper / thermocol containers, plastic covers / pouches are not allowed
How can we decide the cost per dish?
Cost per dish will depend on your input cost in making that dish plus your service fee. Since its home cooked food, cost per dish for breakfast, lunch and dinner is expected to range between R30-60, R60-90 & R60-120 respectively. The final Decision is yours.
Who delivers the food?
Cooks have the option of delivery to customer with an added or free charge for the service or a pickup service for customer, where customers will place an order and pick-up the food from the cook’s kitchen themselves. yourCater™ will in future (though not currently available) arrange for the food to be picked up from the cook’s kitchen & deliver the food to the customer.
How to list products to sell?
Cooks have 2 options to do this, you can choose from a suggested list of 300+ products here or you can share a list of your own products with details such as name, description, pricing after registering as a vendor or email us at hello@yourCater.co.za if not sure of your product choice.
How will yourCater™ help a cook get orders?
Promotions / Marketing campaigns run by yourCater™ and its channel partners, high service quality, good food, word-of-mouth and a little bit of cook’s effort of sharing personal product profile links will help the cook get more orders.
By when will my profile go live?
The complete process for a cook profile to go live with their products listed in their area will be 7 to 10 working days. This completely depends on how quick the profile is completed by the cook and coordination with our on-boarding team.
Is there any contract that Cook’s need to sign?
Will someone visit my residence as part of the verification process?
Yes as part of the on-boarding process, our representative will fix an appointment with you to visit your location and complete the steps of basic inspection and verification.
When will a cook get their first order?
This depends on a lot of factors like the customer’s taste and preferences, the dishes listed by the cook, its availability, the pricing, ratings & reviews of the cook’s profile. As customers always look for good ratings & reviews before placing an order, participating in custom requests is the best way to build your profile.
What defines a “Meal”?
The food served and eaten in one sitting. Detailed information will be shared as part of the on-boarding process.
What defines a “Subscription”?
Food prepared cook on a daily basis and supplied to a customer that has purchased a subscription pack of 3 days, 5 days, 10 days, 20 days or custom subscriptions.
Is there a standard quantity that needs to be served?
Yes. Detailed information will be shared as part of the on-boarding process.
What does yourCater™ charge for an Order?
yourCater™ charges an Internet Handling / Lead generation fee of 10% to 16% (depending on the order type and price) w.e.f from Jan 8th 2019. This fee includes payment gateway charges and applicable government taxes. Please write to us on hello@yourCater.co.za for any clarifications.
Where is the yourCater™ office located?
yourCater™ is designed, developed and conceptualized by Juwish Brands (Pty) Ltd. having its head office in Cape Town, South Africa.
How can I contact yourCater™?
You can always reach us on +27 76 058 2985 MON – SUN 06:30 – 20:00 and send an email to hello@yourCater.co.za for round the clock assistance.